Administration & Human Resources
Outreach Specialist
$44,545 to $65,898 a year
Posted until October 18, 2026 · posted August 19, 2026
Requirements
Diploma + experience
Exam
Non-competitive title
A job title where a competitive exam is not practical, so the agency checks that your qualifications meet the standard instead. You apply directly. On our job pages this shows as "No exam for this title".
From ≈ $21.42 an hour · $1,713 every 2 weeks, before taxes (40-hour weeks).
NYC minimum wage is $17/hr. This beats it by $4.42/hr, with health insurance and a pension on top.
What you'd have made
$1,707 If you'd started this job 2 weeks ago, at this pay, before taxes.
An hour of this job pays for about 7.1 subway rides ($3 fare).
Price anything in hours of this job
Overtime added $1,600 on average that year, and it isn't guaranteed. Base salary of active employees paid a yearly rate, fiscal year 2025 (July 2024 to June 2025). Source: NYC's payroll data
Check yourself
What they actually ask for.
High school diploma plus experience
Qualification Requirements
- High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
- Education and/or experience which is equivalent to "1" above.
Quoted word for word from the official posting. The label above is ours, read from this text; if they disagree, this text wins.
The work
What the job is.
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Mon to Fri
“Hours/Shift: Monday – Friday 9am – 5pm or Tuesday - Saturday 10:30am – 6:30pm”
Read from the posting. Tap one to see the line it came from.
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance.
Read the rest, from the posting
DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect New Yorkers to key City services. Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit identifies New Yorkers in need of assistance and helps them navigate and obtain City services.
The Public Engagement Unit consists of teams of specialists who are trained to effectively engage New Yorkers and connect them with vital resources.
The Unit uses data to identify demographics that likely want or need city services; and works with partner agencies, elected officials, community groups, non-profit organizations, and service providers to engage directly with communities and subject matter experts in all five boroughs.
The unit is frequently involved in citywide events, special projects in conjunction with multiple city agencies, and targeted days of action.
PEU is seeking Outreach Specialists with experience with community-based outreach and/or case management. Successful candidates should have at least one year of community, issue, labor or political organizing experience, and excellent communications and outreach skills.
The candidate should have demonstrated the ability to closely track metrics and outcomes and be detail-oriented and organized. Familiarity with New York City government, housing issues, and a commitment to helping others is preferred.
The NYC Public Engagement Unit (PEU) is recruiting two (2) Community Associates to function as TSU Outreach Specialist who will:
- Engage New Yorkers through various outreach tactics including door-to-door canvassing, phone calls, and peer-to-peer texting, to assess their needs and inform them of relevant City services and resources.
- Provide ongoing case management to help New Yorkers access benefits, with a primary focus on housing benefits and services.
- Conduct outreach Days of Action and other community events.
- Respond to incoming calls from the Tenant Helpline.
- Maintain ongoing reporting and communication with their assigned supervisor.
- Liaise with community stakeholders, including community-based organizations and agency partners.
- Support partners with outreach efforts to provide additional resources and information to New Yorkers citywide.
- Assist with special projects, as needed. A successful candidate will know how to run an effective meeting, read the room, and build strong relationships with diverse groups of stakeholders. They will be able to synthesize input from staff with hard data to create viable outreach strategies.
- Hours/Shift
- Monday – Friday 9am – 5pm or Tuesday - Saturday 10:30am – 6:30pm
Skills they'd like
- 1 year of experience with community, issues, labor, or political organizing.
- Excellent interpersonal skills and a proven ability to engage people in conversation.
- Strong written and oral communication skills in English; Spanish is a plus.
- Ability to prioritize and effectively manage multiple tasks in a fast-paced work environment.
- Willingness to learn, be flexible and adapt to work assignments in a variety of situations and problem solve.
Before you apply
The fine print.
Where you have to live
Live in NYC within 90 days (usually)
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
How to apply, from the posting
CLICK "APPLY NOW" BUTTON.
Sources
Straight from the city.
Updated every day from the city's job data (last city update September 21, 2026). You apply through the official posting.
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