Administration & Human Resources
Intake Worker
$44,545 to $51,227 a year
Posted until October 20, 2026 · posted August 21, 2026
Requirements
Diploma + experience
Exam
Non-competitive title
A job title where a competitive exam is not practical, so the agency checks that your qualifications meet the standard instead. You apply directly. On our job pages this shows as "No exam for this title".
From ≈ $21.42 an hour · $1,713 every 2 weeks, before taxes (40-hour weeks).
NYC minimum wage is $17/hr. This beats it by $4.42/hr, with health insurance and a pension on top.
What you'd have made
$1,707 If you'd started this job 2 weeks ago, at this pay, before taxes.
An hour of this job pays for about 7.1 subway rides ($3 fare).
Price anything in hours of this job
Overtime added $1,600 on average that year, and it isn't guaranteed. Base salary of active employees paid a yearly rate, fiscal year 2025 (July 2024 to June 2025). Source: NYC's payroll data
Check yourself
What they actually ask for.
High school diploma plus experience
Qualification Requirements
- High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
- Education and/or experience which is equivalent to "1" above.
Quoted word for word from the official posting. The label above is ours, read from this text; if they disagree, this text wins.
The work
What the job is.
The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness.
Read the rest, from the posting
In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing—all with a focus on accountability, empathy, and equity.
DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.
The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers.
This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.
The Department of Homeless Services (DHS) is recruiting one (1) Community Associate to function as an Intake Worker who will:
- Interact with the various communities DHS serves to keep residents informed of the programs and services DHS has to offer to the homeless population.
- Interview families within the various communities and issue social service referrals.
- Maintain liaison with various community shelters to convey shelter placement information and facilitate transportation to various community shelters.
- Assist the Community Coordinator with handling onsite and offsite client inquiries with the highest level of confidentiality and sensitivity during the application process.
- Perform high-level clerical duties as assigned, such as preparing written monthly, quarterly, annual administrative statistical and narrative indicator reports that share information in relation to shelter placements.
- Collect, analyze, and evaluate onsite and statistical data from various sources and communicate the results to superiors.
- Maintain liaison with various units to process schedules and reports, as well as coordinate and prepare case files and documents.
- Hours/Shift
- 8am – 4pm Tuesday to Saturday.
(RDOs Sunday and Monday)
Skills they'd like
The worker should be able to relate well with others, be flexible in responding to supervisor’s requests for priority tasks, haven good communication skills, be attentive to details, take pride in his/her work, have an overall courteous and helpful telephone manner, ability to perform computer operations, be a team player and be self-motivated.
Before you apply
The fine print.
Where you have to live
Live in NYC within 90 days (usually)
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
How to apply, from the posting
CLICK "APPLY NOW" BUTTON.
Sources
Straight from the city.
Updated every day from the city's job data (last city update September 21, 2026). You apply through the official posting.
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