Administration & Human Resources
Help Desk Level 1 Representative
$38,173 to $56,872 a year
Posted until October 16, 2026 · posted August 17, 2026
Requirements
Diploma + experience
Exam
Competitive title
A job title where you show you are right for it by passing a competitive exam: multiple-choice, practical, education and experience, or a mix. On our job pages this shows as "Civil service exam title".
From ≈ $18.35 an hour · $1,468 every 2 weeks, before taxes (40-hour weeks).
That is above NYC's $17/hr minimum wage, plus city benefits.
What you'd have made
$1,463 If you'd started this job 2 weeks ago, at this pay, before taxes.
An hour of this job pays for about 6.1 subway rides ($3 fare).
Price anything in hours of this job
Check yourself
What they actually ask for.
High school diploma plus experience
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Quoted word for word from the official posting. The label above is ours, read from this text; if they disagree, this text wins.
The work
What the job is.
The Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is recruiting a Clerical Associate Level 2 Help Desk Representative for the Citywide User Support Division. Under general direction, the Help Desk Level 1 Representative will serve as the “front-line” of
Read the rest, from the posting
the FISA and Office of Payroll Administration (OPA) Help Desk operations, providing caller assistance and problem management services to City agencies regarding citywide systems under both FISA and OPA management.
These systems include CityTime, the Financial Management System (FMS), the Payee Information Portal (PIP), the Payroll Management System (PMS), City Human Resource Management System (CHRMS), Remedy and others.
The Help Desk Level 1 Representative will:
- Respond to telephone and email inquiries and determine the information required with professionalism and tact;
- Answer routine and frequently asked questions regarding user and system issues;
- Escalate moderate and complex user and system issues when required;
- Apprise users of the status and progress of pending requests;
- Provide efficient and effective problem resolution for callers;
- Initiate system password resets for authorized users;
- Record and track information from initial call to resolution using the Remedy IT Service Management System;
- Assist in collecting data to be used in researching user issues that may indicate larger system problems;
- Prepare statistical reports for management review;
- Provide system documentation and forms as required;
- Run simple system procedures and;
- Perform special projects, as assigned.
Preferred Skills:
- Basic knowledge of City systems (FMS, PMS, CityTime, PIP, CHRMS or Remedy)
- Excellent work ethic and attention to detail
- Excellent verbal and written communication skills
- Excellent telephone skills with a professional demeanor
- Ability to work independently or as part of a team
- Ability to work well and efficiently in a fast-paced environment
- Ability to maintain confidentiality
Additional Information: #O-161
To Apply:
Applicants may visit the Jobs NYC website: www.nyc.gov/jobs and apply to Job ID: 782547.
While all complete applications will be given consideration, only candidates selected for an interview will be contacted.
- Hours/Shift
35 Hours/Day Shift
- Work Location
5 Manhattan West, New York, NY
Before you apply
The fine print.
Where you have to live
Live in NYC within 90 days (usually)
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Sources
Straight from the city.
Updated every day from the city's job data (last city update September 21, 2026). You apply through the official posting.
Similar work