Technology, Data & Innovation
Director Solution Architecture
$114,930 to $159,151 a year
Posted until October 29, 2026 · posted August 30, 2026
Requirements
Diploma + experience
Exam
Competitive title
A job title where you show you are right for it by passing a competitive exam: multiple-choice, practical, education and experience, or a mix. On our job pages this shows as "Civil service exam title".
Mostly for people already in city service. The posting says:
“*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service”
New to city jobs? Start with the ones open to anyone.
From ≈ $55.25 an hour · $4,420 every 2 weeks, before taxes (40-hour weeks).
NYC minimum wage is $17/hr. This beats it by $38.25/hr, with health insurance and a pension on top.
What you'd have made
$4,405 If you'd started this job 2 weeks ago, at this pay, before taxes.
An hour of this job pays for about 18.4 subway rides ($3 fare).
Price anything in hours of this job
Check yourself
What they actually ask for.
High school diploma plus experience
(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
Read the rest of the requirements
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience.
A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above.
However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor.
Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.
Quoted word for word from the official posting. The label above is ours, read from this text; if they disagree, this text wins.
The work
What the job is.
*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are elil0050gible to apply.* **This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program.**
Read the rest, from the posting
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more.
By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance.
DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City's communities.
For more information about DCWP and its work, call 311 or visit DCWP at NYC Depa11ment of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.
DCWP seeks a Senior CRM Solution Architect to provide architectural leadership for the agency's enterprise CRM platform, which supports mission-critical licensing, investigations, enforcement, and regulatory operations.
This role ensures that all CRM applications are designed, governed, and aligned with modem Microsoft Dynamics 365 and Power Platform standards.
The Senior CRM Solution Architect will collaborate with development staff, business analysts, product owners, and senior Technology leadership to define solution architecture, guide integration patterns, establish data models, and ensure consistency across CRM programs.
This position plays a key role in supporting the agency's strategic direction toward CRM modernization and future cloud adoption.
Responsibilities will include:
- Provide architectural leadership for the agency's enterprise CRM ecosystem, encompassing Dynamics 365, Dataverse, model-driven and Canvas Apps, and Power Automate flows, ensuring alignment with Microsoft Power Platform best practices and Well-Architected Framework guidance.
- Define and govern integration patterns to ensure secure, scalable, and maintainable connectivity between the CRM platform and internal and external agency systems.
- Establish and maintain end-to-end solution architecture spanning application design, data modeling, and security frameworks.
- Provide architectural guidance on CRM configurations, customizations, and extensions implemented by development team.
- Perform selective hands-on development for high-complexity components such as plugins, integration services, and architectural prototypes.
- Lead data modeling and reference/master data governance to ensure consistency and interoperability across BA, AIMS, OLPS METS, FEMS, Licensing, and other agency systems.
- Define and enforce architecture standards, solution layering strategies, ALM practices, and DevOps pipeline design for CRM applications.
- Conduct design reviews, assess technical risks, and recommend mitigation strategies.
- Support modernization initiatives including cloud readiness, platform optimization, and Power Platform adoption.
- Collaborate with DBAs, infrastructure teams, and cybersecurity to ensure secure, performant, and compliant CRM solutions.
- Collaborate with PMO staff on requirements clarification, release planning, and alignment of technical solutions with program needs.
- Produce architectural documentation, diagrams, and reference models to support long-term maintainability.
Skills they'd like
- Extensive experience with Microsoft Dynamics CRM / Dynamics 365 CE, including enterprise-scale solution design and architectural patterns.
- Deep understanding of Dataverse, entity modeling, relationships, security architecture, and solution layering.
- Experience designing enterprise integrations using REST APis and .NET components.
- Ability to perform selective hands-on development for high-complexity components (plugins, integration services, architectural prototypes).
- Strong knowledge of Power Platform (model-driven apps, Power Automate, Power Apps) and its role in enterprise architecture.
- Experience defining ALM processes, solution lifecycle strategy, and integration with DevOps pipelines.
- Strong understanding of enterprise data modeling, reference/master data governance, and cross-system data flows.
- Familiarity with Azure integration concepts (authentication, API management patterns) as they relate to Dynamics 365.
- Ability to lead design discussions, produce architectural documentation, and guide development staff.
Before you apply
The fine print.
Where you have to live
NYC residency not required
New York City Residency is not required for this position
How to apply, from the posting
To apply for this position, please submit your application exclusively through the Jobs NYC website. Only applications submitted via the Jobs NYC platform will be considered for review. The Job ID is located at the bottom of the page.
A resume and cover letter are required as part of the application. In your cover letter, please include the following:
Read the rest
Civil service title you currently hold or whether you have taken any civil service exams (if applicable).
The NYC Department of Consumer and Worker Protection (DCWP) is committed to building a diverse and inclusive workforce that reflects the communities we serve. We strongly encourage 55-a candidates to apply. If eligible, please indicate this in your cover letter.
Incomplete applications or those missing the required documents will not be considered.
Reasonable Accommodations
DCWP is committed to providing reasonable accommodation to ensure that individuals with disabilities have equal access to employment opportunities. If you need an accommodation to participate in the interview process, please contact us at [email protected].
Please note the following important application instructions:
No phone calls, faxes, emails, or in-person inquiries will be accepted.
Only candidates selected for further consideration will be contacted. If you do not receive communication from us, please consider your application as not being selected for this position.
Drug Screening: Please be aware that a drug screening may be required prior to appointment. Candidates will be notified if this is necessary as part of the pre-employment process.
Appointments are subject to Office of Management and Budget (0MB) approval.
For any questions or concerns regarding your application, please email the recruitment team at [email protected].
Sources
Straight from the city.
Updated every day from the city's job data (last city update September 21, 2026). You apply through the official posting.
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