Social Services
Client Services Representative
$42,288 to $68,509 a year
Posted until November 1, 2026 · posted September 2, 2026
Requirements
Diploma + experience
Exam
Competitive title
A job title where you show you are right for it by passing a competitive exam: multiple-choice, practical, education and experience, or a mix. On our job pages this shows as "Civil service exam title".
Mostly for people already in city service. The posting says:
“APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE”
New to city jobs? Start with the ones open to anyone.
From ≈ $20.33 an hour · $1,626 every 2 weeks, before taxes (40-hour weeks).
NYC minimum wage is $17/hr. This beats it by $3.33/hr, with health insurance and a pension on top.
What you'd have made
$1,621 If you'd started this job 2 weeks ago, at this pay, before taxes.
An hour of this job pays for about 6.7 subway rides ($3 fare).
Price anything in hours of this job
Check yourself
What they actually ask for.
High school diploma plus experience
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Quoted word for word from the official posting. The label above is ours, read from this text; if they disagree, this text wins.
The work
What the job is.
APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE
Read the rest, from the posting
Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.
Under direction of the Front Door Reception (FDR) Supervisor, with latitude to exercise independent judgment and initiative, the Client Services Representative is responsible for routing visitors to HRA sites with multiple program areas to the appropriate service in connection with Public Assistance, SNAP, Medicaid and other HRA client-facing services
FIA Operations is recruiting for four (4) Clerical Associate III, to function as Client Services Representatives, who will:
- Greet and assist clients with utilization of the universal kiosks to ensure clients are directed to the appropriate unit within the BAC, SNAP, Medicaid offices and other HRA client-facing services. Describes the various services provided by the Agency and hands out Access HRA brochures and other agency information as needed.
- Interact with visitors seeking services from multiple program units; asks visitors for the reason for their visit and assists individuals in determining the appropriate program unit for routing purposes; assigns appropriate pass/ticket to enter designated area, enlightens the customers to the location and color associated with each service area.
- Hand out appropriate Cash Assistance, Medicaid and SNAP Application Kits to individuals applying for benefits; provide general assistance with navigating through the portal within Access HRA to facilitate the application process. Remind applicants to add all pertinent household members in preliminary online application
- Review appointment letters, court papers, and other documents presented; determine whether customers have an emergency or need a reasonable accommodation to provide a quick service.
- Assist applicants with scanning and uploading documents; troubleshoot usage of the copy machines and multi-function printers in Document Drop Box area – if applicants are having difficulty.
- Issue Model Office tickets in PC Banks to clients for in-person interviews; seek supervisor assistance if applicants are having trouble or has questions surrounding eligibility for benefits
- Work Location
- 2400 Fulton Street, Brooklyn, NY
Hours/Schedule: 9:00am-5:00pm
Before you apply
The fine print.
Where you have to live
Live in NYC within 90 days (usually)
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
How to apply, from the posting
Click "Apply Now" Button
Sources
Straight from the city.
Updated every day from the city's job data (last city update September 21, 2026). You apply through the official posting.
Similar work