Case Manager

Under Commissioner Dina Levy and the Mamdani Administration, HPD is pursuing an ambitious housing agenda focused on the needs of New York’s tenants.

With a broad set of tools including standards enforcement, tenant resources, and the creation of new affordable housing, HPD is committed to making New York City a more affordable place for renters and homeowners alike.

Your Team:

At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR).

HPD’s rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice.

Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.

Your Impact:

HPD's Division of Tenant & Owner Resources (DTOR) is responsible for the administration of rental subsidy programs that include Housing Choice Voucher (HCV), Project Based Voucher (PBV), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), and Continuum of Care (CoC)-Shelter Plus Care (SPC) and NYC 15/15.

Through these programs, HPD serves over 40,000 households and 9,000 landlords in all five boroughs. DTOR is responsible for the initial application screening; confirming eligibility requirements; briefing applicants; and issuing vouchers.

DTOR also monitors tenant and landlord compliance of their obligations under each program and continues to administer the ongoing subsidies throughout their participation.

These continued activities include processing annual and interim recertifications to update family income/assets, household composition, and rent amounts; tenant moves and transfers; approved rent increases; Housing Assistance Payment (HAP) abatements and reinstatements to enforce Housing Quality Standard (HQS) inspection results; and providing customer service to stakeholders through our Client Services office, call center and the DTR Portal.

Your Role:

Your role will be to provide necessary and important services to assist and expedite Section 8 vouchers to HPD clients.

These services may consist of meeting with groups in-house, attending workshops or attending community events. Case managers are also expected to participate in tenant activity programs and projects to coordinate functions that aim to improve tenant-management relations, as well as encourage participation related to Section 8 dealings.

Additionally, Case managers will ensure participant cases are accurately screened and reviewed for completeness and in compliance with Federal HUD Rules and Regulations.

Your Responsibilities:

• Manage a caseload of assisted or applicant households
• Initial voucher application screening
• Determination and verification of eligibility
• Client briefings (internal and external meetings)
• May perform community outreach to assist Section 8 participation
• Prepare and send appropriate correspondence, track responses
• Document case files and electronic records, file preparation
• Rent calculations
• Review of yearly recertification’s of household composition and income/asset information
• Demonstrate ability to manage multiple cases while prioritizing cases for processing
• Attend mandatory trainings

Preferred skills

• Excellent Communication Skills (both orally and in writing)
• Strong Customer Service Focus
• Computer Proficiency
• Bilingual a Plus
• Section 8 or other Rental Subsidy experience a Plus

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.